EyeOnWater® Consumer Engagement
EyeOnWater® gives utility customers the power to manage their water use through easy-to-understand consumption graphs and configurable leak notifications, providing timely, visual access to their water usage behavior.
EyeOnWater web portal and native smartphone apps provide consumers with easy access to personal water consumption data and the ability to create alerts for potential leaks with no need to wait for notification from the utility or a high water bill to take action.
- Timely Consumption Data. Allows customers to view and manage their usage by providing water consumption data in 15-minute, hourly, daily, monthly and yearly intervals.
- Consumer Empowerment. Promotes customer awareness of leaks and water consumption behaviors, empowering consumers to actively engage in water conservation and leak prevention efforts.
- Enhanced Customer Service. Increases transparency with timely consumption data and early alerts for potential leaks, improving the customer experience while also reducing calls to the utility, resolution time and high bill adjustments.
- Residential & commercial customers: Access water-use data through the web portal or mobile app for real-time monitoring.
- Water utilities: Improve customer service, increase transparency, reduce high-bill complaints, and use detailed data for system management and conservation.
- Platform: Cloud-based SaaS—no utility-owned servers required.
- Security: ISO 27001 certified and SOC 2 examined for strong data protection.
- Data access: Available via major web browsers and native Android (4.1+) and iOS (8.2+) apps.
- Data intervals: Delivers 15-minute, hourly, daily, monthly, and yearly consumption insights (based on utility setup).
- Communication: Uses systems like ORION® endpoints (cellular, fixed network, or mobile) to send meter data to the cloud.
- Compatibility: Works only with smart meters such as E-Series® Ultrasonic meters (solid-state, digital LCD).
